Effective Date: 05-Jan-2026
SIERRA ODC Private Limited (“SIERRA”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals who use our software product eFACiLiTY® (“eFACiLiTY®“). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use eFACiLiTY®. Please read this Privacy Policy carefully. By accessing or using eFACiLiTY®, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, do not access or use eFACiLiTY®.
Data Collection
We collect both personal information and non-personal information when you use eFACiLiTY®.
- Personal information may include:
- Name
- Email address
- Phone number
- Other information that you voluntarily provide to us.
- Non-personal information may include:
- Technical details about your device (e.g., IP address, browser type, device type, and operating system).
This data is collected through direct user input (e.g., registration forms) and automatically (e.g., through cookies, web analytics, or other tracking technologies).
How We Use Your Information
We may use the information we collect from you to:
- Provide and maintain eFACiLiTY®;
- Improve eFACiLiTY® and develop new features;
- Respond to your inquiries, questions, and feedback;
- Communicate with you about updates, news, and offers related to eFACiLiTY®;
- Detect, prevent, and address technical issues and security vulnerabilities.
User Rights
In compliance with GDPR, users have specific rights over their personal data.
GDPR (General Data Protection Regulation) Rights
If you are located in the European Union (EU) or European Economic Area (EEA), you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to your data if it is inaccurate or incomplete.
- Right to Erasure: You can request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You can ask us to limit the way we process your data.
- Right to Data Portability: You can request a transfer of your data to another service provider.
- Right to Object: You can object to certain types of processing, such as for marketing purposes.
Disclosure of Your Information
We may disclose your information to third parties only in the following circumstances:
- With your consent;
- To comply with legal obligations or governmental requests;
- To protect the security or integrity of eFACiLiTY®;
- To enforce our policies and agreements;
- In connection with a merger, acquisition, or sale of our assets.
Data Security
We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction:
- Role-Based Access Control (RBAC): Only authorized users can access specific data based on predefined privileges.
- Encryption: We use AES encryption for personal data at the database level and SHA-256 hashing for secure password storage.
- SSL/HTTPS: All communications between users and eFACiLiTY® are encrypted using SSL/HTTPS.
- Security Testing: We conduct periodic security testing and vulnerability assessments using tools like ZAP, Burp Suite, and SQLMAP to proactively identify and address vulnerabilities.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on eFACiLiTY®. These technologies help us:
- Remember your preferences
- Analyze site usage and trends
- Provide tailored content and advertisements
You can control your cookie preferences through your browser settings, but disabling cookies may impact the functionality of eFACiLiTY®.
Children’s Privacy
eFACiLiTY® is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@efacility.in
